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Why was my ecard rejected as 'Incorrect Card Number'? |
Every ecard that has been successfully created generates a unique number to identify it in our system. This number is in the notification e-mail we sent you.
The possible reasons are:
• You have entered an incorrect card number. It is advisable to use 'Copy and Paste' to copy the card number from the notification e-mail and enter the card number in the view box. • The selected card has expired, i.e. has been deleted from our system. The cards are stored in our system for a period of 30 days from the date of receipt of the card. After this period, the cards are automatically deleted from our system.
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